We want you to be satisfied with your Queen Aura purchase. For UAE and GCC orders, eligible items may be requested for return or exchange within 3 days of delivery, subject to the conditions below and applicable consumer law.
Return Conditions
- Item must be unworn, unused and unwashed.
- Original Queen Aura tags must remain attached.
- Item must be free from perfume, makeup, stains, alterations or other signs of use.
- Item should be returned in its original packaging and in resalable condition.
Non-Returnable Items
Subject to applicable law, customized, altered, personalized, used, washed or customer-damaged items may not be eligible for return or exchange. Any exclusions applicable to sale items should be clearly disclosed before purchase.
Incorrect, Damaged or Defective Items
If you receive an incorrect, damaged, defective or materially misdescribed item, please contact us promptly with your order number and supporting photographs. Once verified, Queen Aura will provide the appropriate remedy in accordance with applicable UAE consumer law.
Exchanges
Exchanges are subject to stock availability. If the requested replacement is unavailable, another available option or an applicable refund may be offered.
Refund Method
Approved refunds will normally be returned to the original payment method or in your Queen Aura Credits. Processing time may vary depending on the payment provider or bank.
Shipping Costs
For UAE and GCC returns, return-delivery charges are the customer’s responsibility and will be deducted from the approved refund. This deduction will not apply where the return is due to an incorrect, damaged, defective or materially misdescribed item and Queen Aura accepts responsibility for the return, subject to applicable law.
