Thank you for shopping with Queen Aura. We aim to prepare and dispatch every order with care.

Order Processing

Orders are normally processed within 1–2 business days. Processing times may be longer during launches, sale periods, public holidays or other high-volume periods.

UAE Delivery

Orders within the UAE are normally delivered within approximately 1–3 business days after dispatch, subject to courier service and destination.

International Delivery

International orders are normally delivered within approximately 5–10 business days after dispatch, depending on destination, customs clearance and courier availability.

Shipping Charges

Applicable shipping charges will be displayed at checkout before payment is completed. Any free-delivery threshold advertised on the website will apply subject to the stated terms.

Tracking

Where tracking is available, customers will receive shipment details after dispatch.

Customs, Duties & Taxes

International customers may be responsible for customs duties, import taxes or other charges imposed by the destination country. Such charges are determined by local authorities and are normally payable by the recipient.

Delivery Issues

If an order is delayed, damaged, incomplete or materially different from the order placed, please contact Queen Aura customer care promptly with your order number and relevant details so we can investigate and provide the appropriate remedy in accordance with applicable law.